Saturday, January 8, 2011

Case Study 2

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Question 2
You are asked to lead a team that would help ABC XY Bank prepare for changes by managing complex organizational and workforce transitions once the business and IT solution is in place. One of the challenges is to help ABC XY leadership and the integration teams in carrying out an effective transition to a new way of working. How would your team go about doing it?

Figure 1 : Accenture's Transformational Change Management Framework
(resource : https://microsite.accenture.com/DoYouKnow/Blog-University-Students-Competition/PublishingImages/Transformational-CM-Framework.gif)

As a team I will help ABC XY bank to prepare and make changes to the managing organization or sources with 2 priority, it is business and IT. Accenture's Transformational Change Management Framework is the reference to make step changes. the company needs to be done early management and transformation, see the rating (the discussions) that will be input to development of XY bank for change, given the resolution of XY Bank to be achieved, then perform a structural and organizational changes including the habits, strategies, business processes, business applications, invite and manage the people involved in the development process and development of XY Bank, including staff, managers, outsiders. The company needs the IT field is very high. I prioritize the IT field for the first that I had to develop because, progressive area that runs from a company that depends on IT. Based on the Accenture IT strategy and transformation:

IT Strategy & Transformation Services

· IT Strategy
Shape the direction of IT to maximize shareholder and business value on the road to high performance.

· IT Transformation
Drive large-scale change to the IT organization processes, technology and culture to deliver improved capability and business results.

· Enterprise Architecture
Establish a vision and actionable road map for technology to address today's needs and drive future business growth.

· IT Process Excellence
Transform your IT processes and supporting tools to Achieve operational excellence.

Change and IT strategy should be done with basic needs and the path that must be done, IT Strategy, IT Transformation, Enterprise and IT Process Achitecture Exellence.

Because Information Technology Development Company be gradual and continuous, Remember!, That company merged company XY is X and Y. so need a process of gradual and continuous change and not easy to combine 2 different systems and organizations. before a holistic system or security company is built, these companies need input from outside (external) form of assessment, demand and the need for IT development. it is adjusted to the strength of its resources and needs. In its application of Information Technology strategic plan is always aligned with the Company Plan, for each application of information technology to deliver value to the Company. This is one reason the IT field is the priority in the development of the company. Referring to the Corporate Information Technology Architecture development, the application of Information Technology conducted categorized as follows.

• Application of Information Technology as the basis of a variety of other applications available on the Company include the operating system, database, network management and others.

• Applications that are fundamental (utility), ie, application of information technology that is used for a variety of resource utilization affairs of the Company among other payroll, accounting & financial systems and others.

• Information Technology Application in accordance with company specific requirements, especially relating to the creation of products / services offered by the Company include Application Properties, Applications Applications Forwarding and Warehousing.

Information Technology Architecture above will become a reference for designing the field of IT in company XY. By performing integration and good change from the IT field, this being the influence to other fields including the field of business which is one of the areas sensitive to development of the company that is identifying the level of difficulty to get this pelanggan.Hal important to develop a bank merger is the result of IT development overall, which means that IT should be integrated strength, network, ATM, mobile and internet and all that allows banks to serve customers.

Integration of IT, The steps in the process of IT development:

1. IT Integration Bank

2. IT Optimization based on update

3. Customer Needs Analysis including design and integration.

4. Designing IT design, project schedule, the time required.

5. Overall Integration

6. Update

7. Implementation

8. Examination

9. Project Evaluation

10. Re-Impelentation

11. Maintenance

Merger means the bank has a more progressive goals. Therefore, the necessary business plan was made to accommodate the progress of the bank, become a better player market, future plans as a whole, the analysis needs of the market, thinking of solutions and managerial good bank. Also, make a good organizational structure by looking at the necessary priority areas or sensitive. The design of business organizations will be more focused if the power company's infrastructure has been running well of IT. Making the consumer as the main priority is the task in the business to do good marketing is persuasive. In the business section would be better to divide the tasks in the division of public relations and marketing division.

1. Public Relations Division
The division is related to the transaction or negotiations with the community and cooperation with other companies.

2. Marketing Division
The division is tasked with marketing and customer service.

The purpose of such distribution is made to become more effective in a particular company in a bank merger requiring good synchronization. Because the sensitive area will affect the existence of the bank and have difficulties to get customers. Thus, simple steps, plan, optimize, execute and give priority to the integration of IT as a whole between the Bank X and Bank Y, to accommodate the system to a more consumer benefits and strengthen the internal systems (including business and managerial).

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